PAYMENT

DEBIT CARD

Payments are done through PayPal.Customers will be redirect to the website and will have to select the payment option with a debit card without using a Paypal Account.

ACCEPTED CARDS

Visa debit, MasterCard and American Express.

PAYMENT SECURITY

All transactions will be processed on a secure server to guarantee to our customers the highest protection of their bank accounts.
Masterhood’s customer service agents are not authorized to request or accept any credit cards numbers or details.

PAYPAL

Payments done with Paypal accounts are allowed.

BANK TRANSFER

Choosing Bank Transfer, customer will be able to see the Masterhood’s bank information in order to proceed with the payment.
The goods ordered will be will be sent as soon as the payment will be received.
A copy of the payment must be sent via e-mail to assistenza@masterhoodservices.it, within 48 hours from order confirmation.

 

 

RETURNS

REFUND

Customer satisfaction is always our top priority.
We will be happy to offer you a full refund if something is wrong with customer’s order.
Masterhood provides a detailed size guide and, because of this, returns are not allowed if a mistakes has been made in choosing the size, but you can return a defective garment by sending an email to assistenza@masterhoodservices.it with a photo of the defective part attached and a full refund will be placed as soon as the garment will be returned to the company. Unfortunately, we cannot refund any taxes, duties, charges or return and shipping charges.
Refunds will also be fixed at the price paid and not at the price in the relevant currency on the redemption date.
Refunds are only processed upon receipt of the returned merchandise.
For orders paid by credit card, the refund amount will be available in about 10 days, range which will depend on the banking system of the credit card.

RETURN ADDRESS

COSIMO MARTUCCI
Via Alcide de Gasperi 11
74015 (TA) – ITALY

 

 

SHIPPING

SHIPPING METHODS

Masterhood Team will process your purchases in the shortest time possible. During sale period, processing of orders may take longer time than usual.
We work from Monday to Friday except public holidays.

SHIPPING COSTS

Italy: free

Europe: free

Rest of the world: 30 €

DELIVERY

Italy: 10/12 working days

Europe: 12/15 working days

Rest of the world: 15/20 working days

Delivery to countries outside the EU may be subject to local import taxes, which are your responsibility.

 

PRIVACY POLICY

INTRODUCTION

Masterhood recognizes the importance of protecting the privacy of your personal data. We have instituted strict policies and security measures to protect the information you provide us.

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA ?

The Italian designer Cosimo Martucci, (PI Number 03181730734) is the controller of your personal data.
Visiting address: Via Alcide De Gasperi 11 Martina Franca TA
E-mail: martucci.cosimo@gmail.com

TYPE OF DATA COLLECTED WHE YOU SHOP IN OUR WEBSTORE OR USE OUR ONLINE SERVICES.

Below is a summary of the categories of data that we process, the purposes of processing the data and on what legal basis we are processing your data. Our processing of your personal data partly depends on whether you have subscribed for membership with us or not.
Contact details: If you make a purchase online we will collect your name, address, e-mail address, telephone number, country of residence, date of birth, title (Ms./Mr. or other title) and social media account contact details. Not all information is mandatory for making a purchase. We have marked mandatory information with the symbol (*) on our website. We will use your contact information to (i) process your purchase/orders and any returns, exchanges and complaints you may have relating to your purchase; and to (ii) communicate with you regarding your purchase and to answer and administer any questions or comments you may have regarding our products or services. The legal basis is that it is necessary to process your data in order for us to be able to fulfill our contractual obligations to you under the purchase agreement. We will retain your data for as long as necessary for this purpose. We may also process your contact details to keep you informed, via email, SMS, letters, telephone, WeChat, Whatsapp and other social media, of our special events or promotions. The legal basis is our legitimate interest of being able to market our products to our existing customers. We may use your contact details for direct marketing purposes for up to 12 months after your latest purchase subject to your ongoing right to opt-out. You are entitled to reject our marketing messages at any time by clicking on the unsubscribe link included in each message or by contacting customer service at assistenza@masterhoodservices.it .
Credit card details: If you make a purchase online and chose to pay by credit card, you will provide your credit card information on our website to finalize your purchase. Your credit card details will be protected using Global Sign Encryption. The legal basis is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the purchase agreement. We will retain your data for as long as necessary for this purpose.
Previous purchases and returns: If you have signed up for an account we will store information regarding (i) your purchases and returns online, and (ii) your purchases and returns in physical stores, if you have provided your e-mail address to our personnel. Such information encompasses product, size, price and date of purchase. We will also store information regarding your recently viewed items. This will allow you to keep track of your purchases and returns, and recently viewed items, by logging into your personal account. The legal basis is our legitimate interest to provide you with the service of a personal account as requested by you when you signed up for the account. You may choose to deregister your account at any time. We will also save information on your contact details and previous purchases and returns during 36 months after the purchase to be able to administer returns and/or complaints. The legal basis is our legitimate interest to provide our customers with speedy and efficient service after the purchase.
ID number: If you chose to make your payment by invoice, you may be required to provide your personal ID number on our website. Your ID number will be directly transferred and available only to our payment service provider, which will process your ID number to be able to obtain a credit report and to facilitate your payment. The legal basis is that the processing is necessary for us to ensure accurate identification of our customers for invoice purposes and to fulfill our contractual obligations to you under the purchase agreement. We will retain your data for as long as necessary for this purpose.

NEWSLETTER SUBSCRIBERS

If you have subscribed to our newsletters, we will process your name, email address, country and information on whether you are interested in womenswear or menswear for the purpose of sending out such newsletter. The legal basis for this processing is our legitimate interest of being able to send our newsletter to individuals who have subscribed to receiving such newsletters. You are entitled to unsubscribe to our newsletter at any time by clicking on the unsubscribe link included in each newsletter or by contacting customer service at assistenza@masterhoodservices.it . We will send you the newsletter until you unsubscribe to the newsletter service.
 
ARCHIVE SUBSCRIBERS

If you have subscribed to receive information and updates via e-mail and text messages regarding Masterhood Archive events, we will process your name, telephone number, e-mail address, country of residence and gender to send out information regarding Archive events. The legal basis for this processing is our legitimate interest of being able to send information regarding Archive events to individuals who have subscribed to this service. You are entitled to unsubscribe to our send-outs at any time by clicking on the unsubscribe link included in each message or by contacting customer service at assistenza@masterhoodservices.it

. We will send you the Archive information send-outs until you unsubscribe to the service.

WHY WE COLLECT THE PERSONAL DATA?

Personal data will be processed for the following purposes:
Administrative and accounting purposes: execution of sales contract, accounting and fulfillment of legal obligations, after-sales services. The legal basis for this data processing is: execution of a contract of which you are a part. The data collected for this purpose will be kept for the entire duration of the contractual relationship and for 10 years after the termination of the same.
For marketing purpose: dispatch of advertising material or direct sales material, market research, commercial communication even customized with automated systems (e-mail, other communication systems via communication networks).
Subject to your consent, for profiling purposes, that is analysis of your consumer choices consistent in automated processing of the personal data included data relating to purchases details in websites of data controllers worldwide. This processing is finalized to predict your purchase preferences and to create clients profile. The legal basis for this data processing is: your consent. The data collected for this purpose will be retained until the withdrawal of your consent.

YOUR RIGHTS

We have summarized your data subject rights to request access, portability, rectification, erasure of your personal data, to restrict the processing of your personal data, to object to processing, and your right to lodge a complaint with the supervisory authority. If you want to exercise your rights, please send us an email at assistenza@masterhoodservices.it.  Please note however that if you want to lodge a complaint with the supervisory authority, you need to contact the authority directly. If you have signed up for a membership with Masterhood you will also be able to access, rectify and erase some of your data by logging in to your private account. Notwithstanding anything to the contrary herein, Masterhood reserves the right to keep and process your personal data in accordance with this policy to the extent necessary to perform our contractual obligations to you, and to the extent we are required to process your data by law or in order to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions.
Right of access : You have the right to obtain confirmation of whether personal data concerning yourself are being processed and, where that is the case, access to the personal data and information regarding, inter alia, the purpose of processing, the categories of personal data concerned, the categories of recipients to whom your data have been or will be disclosed, and the envisaged period of time for which personal data will be stored (or the criteria for determining this).
Right of rectification : You have the right to request rectification of inaccurate personal data concerning yourself, and to complete incomplete data.
Right of erasure : Under certain circumstances you are entitled to request that we erase your personal data or restrict our processing of your data, namely in the following events. When it is no longer necessary for us to process your data taking into consideration the purposes for which it was collected. When our processing is based on your consent and you have withdrawn your consent, and there is no other legal basis for the processing of your data. When our processing of your data is based on a legitimate interest legal basis and you object to such processing, and there is no overriding legitimate ground for our processing.
When you have objected to our processing of your data for direct marketing purposes. When your personal data has been unlawfully processed.
When the personal data must be erased for compliance with a legal obligation that applies to us. When the personal data collected concerns a child (under 13 years of age) in relation to the offer of information society services.
Right to objection – direct marketing and profiling :You have the right to object at any time to our processing of your personal data for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing. If you object to our processing of your personal data for direct marketing purposes, including profiling, we will cease such processing of your data.
Data portability :If our processing is based on your consent or if the processing is necessary for our performance of a contract with you, you have the right to request that the data which you have provided to us shall be provided to you in a structured, commonly used and machine-readable format and you also have the right to transmit such data to another controller.
Right to lodge a complaint with supervisory authority :Please note that if you consider the processing of your data to be in violation of applicable data protection laws, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence or the place of the alleged infringement.

HOW LONG DO WE KEEP YOUR DATA?

We will retain your personal information for as long as necessary in relation to the purposes for which the data was collected or otherwise processed. We will retain your personal information as necessary to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements. Statutory obligations to retain data further remain unaffected.
 
IS IT MANDATORY TO PROVIDE PERSONAL DATA?

When you purchase our products online, or sign up for a membership with Masterhood, we will inform you which data is mandatory by marking certain fields with a symbol (*). The provision of mandatory data is necessary for Masterhood to be able to fulfill our contractual obligation to you, for example processing your order, or fulfilling the membership services requested by you.
When you purchase our products in our physical stores, you do not have to provide any personal data. Please note however that if you chose to receive a digital receipt, it is mandatory that you provide your e-mail address or otherwise we will not be able to send you the digital receipt.

COOKIES

This application uses cookies. To learn more and view the detailed information, the User can consult the Cookie Policy before accepting.
 
MODIFICATIONS

Masterhood reserves the right to occasionally make changes to our privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time.
Last date for modification: September, 2020.